Privacy Notice
Welcome to the Villas-Lanzarote Privacy Notice. Villas-Lanzarote respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as over the telephone) and tell you about your privacy rights and how the law protects you. We keep our website policies under regular review and will update the webpages as required. Please also refer to the Glossary that we have set out at the end of the Policy, if there is any terminology used in this privacy notice that you are unfamiliar with or that you don’t fully understand.
1. Who is responsible for managing my information?
Mr and Mrs Hall, owners of Villas-Lanzarote.com are responsible for the personal information we hold about you.
This is our privacy notice and it explains how we use your personal data in line with applicable privacy and data protection laws. We keep our privacy notice under review and will place any updates on our website.
This privacy notice only applies to us, so if you link to other websites you should read their own privacy notices.
2. What information do we collect?
Bookings and booking queries
If you make a booking through us or make queries about a potential booking, we will collect details such as your name, contact details, payment details, date of birth, booking details and any additional information we may need to help meet your specific requirements. You may also provide this information about people travelling with you. We will collect this information directly from you, those travelling in your party or a third party you have booked through.
Lettings and letting queries
If you let your holiday accommodation with us or make queries about our letting service, we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let. We will collect this information directly from you or someone who has referred you to us.
The provision of the information in the above two paragraphs is a contractual requirement to make a booking or let your property and if you do not provide us with it, then we may not be able to provide the service.
Cookies
If you visit our website, we will collect information from your website usage using “cookies”. For further information, please see our Cookie Policy.
3. Why do we use your information?
The reason(s) we use your information (outlined in the below table) will vary depending on your relationship with us. We ensure that at least one of the following legal bases apply when we use your information:
- We need to process it to perform, or enter into, a contract with you
- We have your consent to use it
- We need to use it to comply with a legal obligation
- We need to use it for ours or a third party’s legitimate interests and your interests and fundamental rights are not overridden
To process special categories of personal information, we must have additional justification to do so and only use it where we have your explicit consent, you have made the information public, in relation to legal claims or it is necessary for reasons of substantial public interest.PURPOSE FOR PROCESSINGLAWFUL BASIS FOR PROCESSINGLEGITIMATE INTEREST (WHERE APPLICABLE)
| To complete and manage your booking and related services, such as car hire and transfers (if you are booking a holiday) | Contract Consent Legitimate interest | Record keeping and providing good customer service |
| To advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us) | Contract Legitimate interests | Record keeping and providing good customer service |
| To populate information in and share information through our mobile app | Consent | |
| For statistical purposes | Legitimate interests | Evaluating our services |
| To personalise repeat visits to our websites | Consent | |
| To carry out marketing activities | Legitimate interests Consent | Working out which of our services you may be interested in and telling you about them |
| To share your data with members of the Awaze group for their own marketing purposes | Consent | |
| To manage customer service queries and complaints | Legitimate interests | Improving our service, and resolving issues |
| To keep records of your communications with us, including call recordings | Improving our service, staff training and record keeping | |
| To provide information you have requested | Consent | |
| To ask for your comments on the accommodation and/or services that have been provided | Legitimate interests | Understanding the perception of our business and improving our services |
| To manage your online account with us, where you have signed up for this | Consent Legitimate interests | Record keeping and providing good customer service |
| To send service messages, such as updates to our terms and conditions | Legitimate interests | Keeping our customers updated |
| To comply with a legal obligation, process or request | Legal obligation | |
| To enforce our booking conditions and other agreements, including investigation of any potential breach | Contract Legitimate interests | Protecting our business |
| To detect or prevent crime | Legal obligation Legitimate interests | Protecting our business and customers Assisting law enforcement and government bodies |
| To address security, fraud or technical issues | Legal obligation Contract Legitimate interests | Protecting our business and customers Assisting law enforcement and government bodies |
| To protect the rights, property or safety of us, our users, homeowners, customers, employees, contractors, a third party or the public | Legal obligation Contract Legitimate interests | Protecting our business, customers, third parties and the public |
| To test, develop and improve our services | Legitimate interests | Improving our business |
| To establish, exercise or defend our legal right | Legitimate interests | Protecting our business |
4. Who will you share my information with?
We may share your information with:
- payment service providers
- government agencies, regulators and other authorities
Third parties are required to process your personal information in line with data protection legislation. Where a third party is acting on our behalf, we do not allow them to use your information for their own purposes and we ensure they have appropriate security measures in place to protect your information.
5. How long will we hold your information for?
We have retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes, in line with relevant industry standards or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner or anonymised so it can no longer be attributed to you.
6. Your rights
Under certain circumstances, you have the right to:
- request access to your personal information, including providing you with a copy of the personal data you are entitled to;
- request that we correct any inaccuracies in your personal data or add relevant details where the personal data we hold is incomplete;
- request the erasure of your personal data, where we have no good reason to keep it;
- object to way we use your personal data, where we rely on legitimate interests or use it for direct marketing;
- request that we limit that way we use your personal data
- request we send you or a third party a copy of the personal data we hold about you in a commonly used format;
- withdraw your consent where rely on it to process your data
If you wish to exercise any of these rights, please get in touch (see our contact details in section 8).
7. Who can I contact if I have queries about this privacy notice?
If you have any questions about our privacy notice or wish to exercise any of your rights, please contact us.
You also have the right to raise concerns with the UK Information Commissioner: https://ico.org.uk