Booking Conditions

1. CONTRACT:

Please read these booking conditions carefully as they, together with the Essential Information and the specific information about your confirmed accommodation, form the basis of your contract with Mr and Mrs Hall of Villas-Lanzarote.com.

2. PRICES:

We reserve the right to alter the advertised prices of unsold accommodation at any time. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.

3. MAKING A BOOKING AND PAYMENT:

When you have chosen your Villa and you make a request to us to book it, you must pay a non-refundable deposit of 25% of the full cost of the booking. If booking within 90 days of the first day of your booking, you must pay the full cost of your booking after you have paid your deposit. Once you have paid a deposit, the balance of the cost of your booking is due 90 days before the first day of your booking. If you have not paid the balance by the balance due date for any reason (including, but not limited to, where the Foreign, Commonwealth and Development Office has issued travel advice about your destination), we will consider this a cancellation by you, we will retain your deposit and clause 8 will apply. Your booking is confirmed when you have paid in full. We reserve the right to return your deposit and decline to issue a booking confirmation in our absolute discretion. It is your responsibility to check any travel documents and booking confirmations carefully and report any incorrect or incomplete information to us immediately.

4. YOUR RESPONSIBILITY FOR YOUR BOOKING:

By making a booking, you confirm that you are at least 18 years old at the time of booking and are authorised to make the booking. It is your responsibility as the party leader to ensure that the other
party members are aware of, and agree to comply with, these booking conditions where applicable. You accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking and will notify us of any changes or cancellations required.

5. INSURANCE:

It is your responsibility to ensure that you are adequately insured. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness.

6. YOUR ACCOMMODATION:

The accommodation you book is reserved exclusively for the people named on your booking confirmation invoice. No other persons are permitted to stay at the accommodation, nor can you arrange for visitors to the accommodation for the purpose of events like parties, celebrations or other large gatherings unless this has been agreed with us in advance. Additional guests will be asked to vacate. You and all members of your party also agree not to use the accommodation for any illegal or commercial purpose, including subletting or otherwise allowing anyone who has not previously been accepted on your booking confirmation invoice to stay. On departure, you should leave the accommodation in a reasonably clean and tidy condition so that it can be prepared for the next customers. If additional cleaning is necessary after your stay, you will be charged for the amount (locally or on your return to the UK or ROI). Please note that we do not accept bookings for Stag and Hen parties.

7. IF YOU WANT TO CHANGE YOUR BOOKING:

If you wish to change your booking in any way after it has been confirmed (for example your chosen departure date or accommodation), we will do our utmost to make these changes, but it may not always be possible to do so. Any request for changes to be made must be from the person who made the booking. To make a request, please send an email with details of your requested changes. Where we can meet a request, all changes will be subject to payment of an administration fee of £75, plus any costs or charges incurred. The total amount will be notified to you before you choose to proceed with any change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you, we will retain your deposit and clause 8 will apply.

8. IF YOU WANT TO CANCEL YOUR BOOKING:

Once your booking has been confirmed, to cancel the booking, the person who made the booking must contact us. To cancel your booking, please complete the form in our Help Centre. You can link to the form here. Cancellation takes effect on the date we receive your request. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the accommodation at the original price. Our cancellation charges therefore increase as the departure date approaches, and you must pay us the sums up to the maximum shown below. The cancellation charges detailed below are calculated on the basis of the total cost payable by the person(s) cancelling, excluding amendment charges, which are non- refundable.

If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. No refunds will be given for party members not travelling or for unused services.

The following cancellation charges apply:

Number of days before booking start date that we receive your notice to cancel	Cancellation charge
More than 70 days	deposit
69 – 43 days prior to departure	50% of total accommodation cost
42 – 22 days prior to departure	70% of total accommodation cost
21 – 0 days prior to departure	100% of total accommodation cost

Important: Please note that if the FCDO issue guidance against travel or all but essential travel to your chosen destination, you will not automatically be entitled to a refund. If your accommodation is available, and can be provided as booked, then the cancellation terms set out above will apply.

9. IF WE CHANGE OR CANCEL YOUR BOOKING:

It is unlikely that we will have to make any changes to your confirmed booking or cancel it, however we do start planning many months in advance. Occasionally, we may have to make changes and correct errors on the website and other details both before and after bookings have been confirmed. Whilst we always endeavour to avoid making changes and cancellations, we must reserve the right to do so.

Cancellation: We will not cancel your booking less than 10 weeks before your departure date, except in unavoidable and extraordinary circumstances. Unavoidable and extraordinary circumstances mean situations beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If we cancel your booking, you can either have a refund of all monies paid or accept an offer of alternative accommodation of comparable standard and facilities from us, if available (we will refund any price difference if the alternative is of a lower value). In such circumstances we will not be liable to pay you any amendment or cancellation fees you incur from other arrangement providers under separate contracts. In some cases we will pay you compensation (see below).

For both changes and cancellations, you must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again within the time period stipulated within our notice, we reserve the right to assume you accept the changes or alternative accommodation offered.

10 FORCE MAJEURE:

We will not pay you compensation if we have to cancel or change your booking in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. In such circumstances, no compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation, will be paid by us.

11. COVID-19 – LIMITATION OF LIABILITY:

We both acknowledge the ongoing Covid-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday.

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

A. If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:

• Postponing your booking to a later date -we will notify you of any impact the postponement may have on the price
• Cancelling your booking – in which case we will impose our standard cancellation charges as at the date of cancellation by you

B. You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the booking, or that portion of the booking.

You also acknowledge that the Suppliers providing your holiday will need to comply with national and/or local guidance and requirements relating to Covid-19, and may have implemented certain measures as a result.

12. DAMAGE TO PROPERTY AND ACCIDENTAL DAMAGE WAIVER OR DEPOSIT:

Bookings are subject to a non-refundable Accidental Damage Waiver, which is automatically applied to your booking.

If you or any member of your party cause any damage to our Villa or any item in it or on its premises, you will be required to pay for the loss and/or damage caused and we will hold you and each member of your party jointly and individually responsible. Unless the damage was caused accidentally and results in losses below £100, full payment for any such damage or losses must be paid directly to us prior to departure from the accommodation or an invoice in respect of it will be sent to you on your return to the UK or ROI.

13. BEHAVIOUR:

When you book accommodation through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is, in our reasonable opinion or the opinion of a person in authority, likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to costs of alternative accommodation) you may occur as a result of your stay being terminated. Subject to clause 12, you and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to us prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us.

14. CHECK-IN AND CHECK-OUT:

The official time for entry into your accommodation is 16:00 local time. The cleaners have sole access to the accommodation until this time to prepare for your arrival therefore, entry to the accommodation prior to this time will not be permitted. Check out time for all accommodation is 10:00 local time. Unfortunately, it is not possible to arrange for late-check outs. If you leave your luggage or possessions at the accommodation prior to the agreed entry time or check out time, then you do so at your own risk, and we accept no responsibility for damage and/or losses incurred as a result.

15. SPECIAL REQUESTS:

If you have any special requests, please let us know at the time of booking. We will pass on all such requests to the Supplier, but we cannot guarantee that they will be met, and we will have no liability to you if they are not.

16. COMPLAINTS:

If you have a problem during your stay, please inform us by phone or email immediately. Contact details are provided on this website. You should also try to find a solution whilst you’re there. If your complaint is not resolved locally, please follow this up within 28 days of your return home by contacting us again. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were at the accommodation, and this may affect your rights under this contract. We agree that the courts of England and Wales have jurisdiction and English law applies and you agree that any dispute you have with us will be dealt with exclusively by the courts of England and Wales.

17. SYSTEM ERRORS:

In rare cases, errors may occur when inputting prices into our reservations system(s) or website(s). We regret that any contract entered into on the basis of an inputting/systems error or erroneous price will be void. In the unlikely event that such a situation arises, you will be given the option to either pay the correct price or cancel for a full refund.

18. USE OF INFORMATION YOU GIVE US:

By making a booking, you, on behalf of yourself and your party, consent to our use of your personal data in accordance with our Privacy Notice. Please see the Privacy Notice on our website to find out how we will process your personal data.